Welcome to Lan Pros Communications

Contact us at: 1-888-855-PROS(7767) | info@lanprosinc.com

Lan Pros Communications

C-7 CA Contractors License Number 988832

Troubleshoot Internet Connection Problems

Because there are so many possible causes, troubleshooting internet connection problems can be a challenge. First make sure that the modem power is turned on and follow these steps:

  1. Open Network Diagnostics by right-clicking the network icon in the notification area and then clicking Diagnose and Repair.
  2. Make sure that all wires are connected (for example: make sure your modem is connected to a working phone jack or cable connection, either directly or through a router.)
  3. Reset your modem and router. Remove the power cord from the modem and/or router, wait at least 10 seconds and then plug the modem and/or router back in.
  4. If you can only reach some websites, contact your network administrator to make sure that you have the appropriate connection and domain permissions on the remote access server.
  5. If these steps don’t solve the problem, contact Lan Pros for assistance.